Last updated: March 24, 2026
Overview
Welcome to Zaina Dresses! The terms "we", "us" and "our" refer to Promise Import Export, operating as Zaina Dresses. Zaina Dresses operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Zaina Dresses is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
Section 1 — Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide it. You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.
Section 2 — Our Products
We have made every effort to provide an accurate representation of our products in our online store. However, colors or product appearance may differ from how they appear on your screen due to your device type and settings. We do not warrant that the appearance or quality of any product purchased will meet your expectations or be identical to what is depicted online.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region, or jurisdiction.
Section 3 — Sizing and Fit
Formal and formalwear garments are designed to standard sizing specifications and may vary in fit depending on individual body measurements, proportions, and personal preference. We provide size guides to assist you, but we do not guarantee that any garment will fit without alteration. The need for alterations does not constitute a defect and does not qualify an item for return or exchange under our Refund Policy. We strongly recommend consulting our size guide before placing your order and, where possible, having your measurements taken by a professional tailor.
Section 4 — Orders
When you place an order, you are making an offer to purchase. Zaina Dresses reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Zaina Dresses confirms acceptance, and we must receive and process your payment before acceptance occurs. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you via the email, billing address, or phone number provided at the time of the order.
Your purchases are subject to return solely in accordance with our Refund Policy. You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.
Section 5 — Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as reflected in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, or import charges.
You agree to provide current, complete, and accurate payment information for all purchases. You represent and warrant that (i) the credit card information you provide is true, correct, and complete; (ii) you are duly authorized to use such card; (iii) charges incurred will be honored by your card company; and (iv) you will pay all charges at posted prices, including any applicable taxes and shipping fees.
Section 6 — Shipping and Delivery
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
Section 7 — Intellectual Property
Our Services, including all trademarks, brands, text, images, graphics, video, and audio, are owned by Zaina Dresses or its licensors and are protected by U.S. and foreign intellectual property laws. These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, or transmit any material from the Services without our prior written consent. All rights not expressly granted herein are reserved by Zaina Dresses.
Section 8 — Optional Tools
You may be provided access to tools offered by third parties as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available" without any warranties or endorsement. We shall have no liability arising from your use of optional third-party tools. Any use of such tools is entirely at your own risk.
Section 9 — Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party sites. We are not liable for any harm or damages related to your access of third-party websites or your use of any products or services found there. Complaints regarding third-party products should be directed to the third party.
Section 10 — Relationship with Shopify
Zaina Dresses is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make in our store are made directly with Zaina Dresses. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Zaina Dresses, including any injury, damage, or loss resulting from purchased products. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from your transactions with Zaina Dresses.
Section 11 — Privacy Policy
All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our privacy policy. Because the Services are hosted by Shopify, Shopify also collects and processes certain personal information about your use of the Services in order to provide and improve them for you.
Section 12 — Feedback
If you submit any ideas, suggestions, feedback, or reviews (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, and distribute such Feedback in any medium for any purpose, including commercial use. You represent and warrant that you own or have all necessary rights to your Feedback and that it will comply with these Terms. We are under no obligation to maintain your Feedback in confidence, compensate you for it, or respond to it.
Section 13 — Errors, Inaccuracies and Omissions
There may occasionally be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change or update information or cancel orders at any time without prior notice.
Section 14 — Prohibited Uses
You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable law or regulation; (c) to infringe upon our intellectual property rights or those of others; (d) to harass, harm, or intimidate any person; (e) to transmit false or misleading information; (f) to send spam or unsolicited promotional material; (g) to impersonate any person or entity; or (h) to restrict or inhibit anyone else's use of the Services.
You also agree not to: (a) upload viruses or malicious code; (b) reproduce or exploit any portion of the Services; (c) collect personal information of others; (d) use robots, scrapers, or automated tools including agentic AI to access the Services; or (e) circumvent any security or access control features. We reserve the right to suspend or terminate your account at any time if we determine you have violated these Terms.
Section 15 — Agents
This section applies if you use, allow, enable, or cause the deployment of an Agent to access the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of any person without direct supervision.
No Agent may access the Services unless it at all times identifies itself and operates in strict accordance with the following: (i) all requests must identify that they are from an Agent and disclose the Agent's name in the user agent string; (ii) Agents must not conceal or obfuscate that interactions are from an Agent; (iii) Agents must respond truthfully to any inquiry seeking to determine whether interactions are from a human or computer; (iv) Agents must not circumvent any measure intended to limit or control their access to the Services.
Section 16 — Termination
We may terminate this agreement or your access to the Services at any time without notice, at our sole discretion. You will remain liable for all amounts due up to and including the date of termination. Sections covering Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law will survive any termination.
Section 17 — Disclaimer of Warranties
THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU IN FULL.
Section 18 — Limitation of Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL ZAINA DRESSES, PROMISE IMPORT EXPORT, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THEM.
Section 19 — Indemnification
You agree to indemnify, defend, and hold harmless Zaina Dresses, Promise Import Export, and our affiliates, partners, officers, directors, employees, agents, contractors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising out of (1) your breach of these Terms, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
Section 20 — Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law and the unenforceable portion shall be deemed severed. This determination shall not affect the validity or enforceability of any remaining provisions.
Section 21 — Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with any policies posted by us on the Services, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications, or proposals between you and us.
Section 22 — Assignment
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
Section 23 — Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Illinois. You and Zaina Dresses consent to venue and personal jurisdiction in the state and federal courts located in Illinois.
Section 24 — Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following any posted changes constitutes acceptance of those changes.
Section 25 — Contact Information
Questions about the Terms of Service should be sent to us at info@zainadresses.com.
Promise Import Export (Zaina Dresses)
info@zainadresses.com
2235 West 95th Street, Chicago, IL 60643
+1 (708) 670-2578